International Travel Mobile Device Service:

Eligibility and Parameters

Purpose

To support the international business and research needs of key Smith College personnel, ITS provides a mobile device service to ensure secure, reliable access to essential college resources while traveling abroad. Due to limited capacity, this service is currently available only to select groups as outlined below.

Eligibility

This service is available exclusively to:

Members of the President's Team traveling internationally for college business.
Senior staff traveling internationally for college business.
Faculty conducting international research travel sponsored by or related to Smith College.
Exceptions to these criteria will only be considered with the assessment and explicit approval of the relevant President’s Team member prior to ITS review.

Service Description

Eligible travelers may request a Smith College-issued iPhone or iPad, pre-configured and secured for international use.

Devices include:

Access to Smith-supported, work-related applications (e.g., Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets, Google Chrome, Zoom, Duo, Slack).
An active international cellular/data plan for the duration of travel (only available on iPhones, not iPads).
Security settings and configurations to protect the device and data.

Request Process

Requests must be submitted by emailing ithelp@smith.edu at least two weeks before the date of departure. Please note that we are unable to accommodate requests submitted with less than two weeks advance notice due to the lead time needed for device procurement (if required), configuration, consultation, and deployment processes.
Provide travel dates, destination(s), and any specialized application needs.
Devices must be returned to IT within five days of return from travel. Costs for unreturned devices will be charged to the department/cost center of the person requesting.

Limitations and Exclusions

This service is not available for general community travel or personal international trips.
Devices are for college-related work and applications only.
No installation of unsupported third-party applications is permitted.
Availability is limited, and devices are provided on a first-requested, first-served basis.

Expectations of Use

Users must adhere to all Smith College IT security and usage policies.
Devices should be safeguarded at all times while traveling.
Any loss or theft of the device must be reported to ITS immediately.
Devices must be returned within five days of return from travel.

Contact & Support

To submit a request, please email ITS at ithelp@smith.edu at least two weeks before the date of departure.

If you have questions, contact ITS by visiting the Request Help page.

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