Archive of Service Status Updates

11/13, 10:50 a.m. Resolved: Moodle Courses Available

The issue has been resolved and Smith community members can now log into the affected courses. Users may need to clear their browser cache. 

11/13, 9:08 a.m. Investigating: Moodle Courses Unavailable - The Moodle Service team is aware that some courses are unavailable and users are seeing an 'Invalid course module ID' error. We are working with our vendor to resolve the issue as quickly as possible.  

11/12 9:59 a.m. - Resolved: The login issue has been resolved. 

11/12, 8:54 a.m. Update: A workaround is to use the Log in link in the upper right corner of https://moodle.smith.edu/  . Users are able to successfully log in using this option.

11/12, 8:36 a.m. Investigating: Some users are experiencing issues when logging in to Moodle.  ITS is working with our vendor to correct the problem. We will provide updates here as more information becomes available.  

Cybersecurity Training in Workday (Resolved)

10/31, 11:30 a.m. - The issue has been resolved.

10/30, 4:50 p.m. Update - The team is continuing to investigate the issue. We will provide another update tomorrow.

10/30/25, 9:00 a.m. -  We are receiving reports that community members who have already completed the annual Cybersecurity training in Workday are receiving notices that they have not completed the training and to take the course again. The course may also appear as Not Started even though you have completed it. ITS is actively investigating and working to resolve these issues as soon as possible. We will post updates here as they are available. Note: If you have completed the 2025 training, you do not need to take the course again. 

Network issues have been resolved and service is restored in Bass, McConnell, Burton, Ford, and Sabin-Reed.

10/23/25, 10:05am - Network disruptions in science buildings

We have received reports of networking issues in some science buildings (Bass, McConnell, Burton, Ford, and Sabin-Reed, possibly others). ITS is actively investigating and will work to resolve these issues as soon as possible. We will post updates here as they are available.

10/1/2025, 2:09 p.m. - User Support phone number unavailable

The IT Help Desk phone number, 413-585-4487, is currently unavailable to receive incoming calls. We are working to resolve the issue.

Please email ithelp@smith.edu for assistance.

The issue has been resolved and users can now log into Poll Everywhere.

9/8/2025 3:00 p.m. - Poll Everywhere - Issues Confirmed

ITS has confirmed reported problems when logging into Poll Everywhere. We will provide updates here as soon as we have additional information. To follow the vendor's status reports related to this issue, visit https://pollev-status.com/ 

Moodle service is now fully restored.

8/28/25, 12:48 p.m. - Moodle Service Update - Service Operational

You should now be able to log in and access Moodle. ITS is still working with the vendor to confirm that all issues are resolved, and we will post a final update once this is confirmed.

8/28/25, 11:05 a.m. - Moodle Service Disruption Update

The vendor is actively working on the problem. 

8/28/25, 10:30 a.m. - Moodle Service Disruption

We are receiving reports that community members are experiencing issues logging in to Moodle. We have reached out to the vendor and are investigating the issue. Updates will be posted here when they are available.

Moodle reports that service has been restored and users should no longer see errors. Any additional updates will be posted here.

If you experience any issues with Moodle, please submit a ticket or email ithelp@smith.edu.

8/25/25, 3:45 p.m. - Moodle Service Disruption

We have received reports from multiple community members experiencing issues with Moodle files and activities, including missing file errors, upload errors, grading errors, etc. ITS has opened a high-priority ticket with Moodle, and they are investigating.

Though Moodle is still accessible, we recommend waiting to work on course changes until the issue is resolved. We will post updates here when they are available. We appreciate your patience.

Moodle service has been restored.

8/5/25, 4:01 p.m. - Moodle Down

Moodle is reporting that services are down in locations. We are monitoring the situation and will provide updates when available.

Moodle has resolved the issue and Smith community members should be able to log into Moodle at this time.

7/19/25 - Moodle Unavailable

Moodle has identified and is working to resolve an issue that is causing widespread service disruptions. We are monitoring the situation and will provide updates when available.

Google has resolved the issue, and affected users should no longer experience problems with Google apps. They are still working to address the root cause. For more details about this incident and to follow Google's ongoing efforts, please visit https://www.google.com/appsstatus/dashboard/incidents/oFcAZTr4EVieF5Fr6Ee9. No further updates will be posted here.

7/18/25, 11:25 a.m. - Google Workspace - Incidents Reported

We are receiving reports that users are experiencing issues with Google applications, including Docs and Drive. We are monitoring the situation and will provide updates when available. 

6/27/2025, 3:55 p.m. The IT Help Desk phone number, 413-585-4487, is currently unavailable for calls from off-campus phone lines. 

Calls to x4487 from a Smith phone while on campus are functioning normally.

Please email ithelp@smith.edu for assistance from off campus.